Something not working? Tell a person.
A real person reads support mail. There is also a help section in the app under Settings, and a page of straight answers to the questions we get most.
Where to send it
General support
Anything about using the app — scanning, jobs, suppliers, reports or your account.
support@appsvanta.comBilling and subscriptions
Plan changes, receipts for a subscription, or a payment that did not go through.
billing@appsvanta.comPrivacy and data
Data access, export or deletion requests, and questions about how data is handled.
privacy@appsvanta.comBugs and feature requests
Something broken, or something the app should do and does not yet.
feedback@appsvanta.comFixes for the common ones
A receipt came back with the wrong total or supplier
Open the receipt and edit the field. The original photo stays attached, and any receipt where the total or supplier came back unreadable is flagged for review rather than saved silently wrong.
The app rejected my photo
Images that are not receipts are rejected rather than saved as unusable records. Make sure the whole document is in frame and reasonably lit — photographing at the counter while the thermal print is fresh gives the best result.
The same supplier is showing up twice
Open either supplier and merge them. Merges are never destructive — nothing is deleted, the receipts are re-pointed. If the app suggested a merge and they really are different suppliers, say so and it will not ask again.
A receipt is on the wrong job
Reassign it. Job totals are derived from receipts every time they are read, so both jobs update immediately and no stale number is left behind.
I hit my monthly scan allowance
Allowances reset on the 1st of each month and are counted per account. You are told when you are at 80% of the allowance, never during a scan. Upgrading raises it immediately.
I am not getting notifications
Check the notification settings in the app — there is a global toggle, a per-day cap and quiet hours, all in your local time. Quiet hours suppress the push, never the record: a receipt scanned at 23:00 is waiting for you in the morning.
I want to move my data to a new phone
Sign in with the same email. Sessions persist across devices and your data lives on the account, not the handset.
I want to delete my account
You can do it from inside the app, and the data is hard-deleted afterwards. The account deletion page walks through exactly what happens and when.
Other pages you might want
Snap the receipt. We’ll do the rest.
Free to start, and no account needed to scan your first receipt. iOS and Android.
No bank linking · No manual entry · No spreadsheets